All products purchased through this website are covered by our 60 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 60 days of receiving your order and we will refund you. Please include a brief letter including your name and address and an explanation as to why you are returning the item’s. We offer a freepost returns address for our UK & Channel Island Customers only. For faulty, damaged or incorrect items please see below, for our returns address and further information please see Delivery and Returns.
Your statutory rights are not affected.
For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
Rights of Cancellation:
You are entitled to cancel your online order or phone order up to 14 days after the day on which you receive your order.
If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at firstname.lastname@example.org
If your order has already left our warehouse and you decide to cancel, we will refund your order in full including any postage and packing you may have been charged up to a maximum of our Standard UK Delivery charge. Please ensure you inform us of your intent to cancel within 14 days of receiving your order.
We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.
Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty or damaged, the following applies:
Within 30 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.
After 30 days but within 6 months of receipt of the goods: we will offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.
After 6 months of receipt of the goods: the responsibility is yours to prove that the goods were faulty at the time they were received and we will do our utmost to resolve the issue to your satisfaction. Depending on the circumstances we may offer a replacement, a partial refund or a full refund.
As a consumer, you have legal rights in relation to product(s) that are faulty, received damaged or not as described.
Please contact email@example.com or our online help chat.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.